TERMS & CONDITIONS
RalcoRZ Performance offers this website, including all information, tools and services available from this site to you, the user / purchaser, conditional upon your acceptance of all terms, conditions, policies and notices stated here. In using this website, you are deemed to have read and agreed to the following terms and conditions. These terms and conditions may be modified from time to time and your continued use of this website and any subsequent purchases shall signify your agreement to any changes.
SAFETY & SECURITY
RalcoRZ Performance is a secure website using Secure Socket Layer (SSL) technology. You will notice the security lock icon and green address in your browser address bar in the checkout page, these easily recognisable symbols demonstrate that the website has an active SSL Certificate. SSL secures your order, personal and financial data by a 128 bit encryption which enables secure transmission of details over the internet.
You must not commit or encourage a criminal offence by transmitting or distributing any worms, Trojans, viruses or any code of a destructive nature. You must not hack into any aspect of this website, corrupt data, send unsolicited material (spam) or effect the performance or functionality of this website in any way. RalcoRZ Performance will not be liable for any loss or damage caused by viruses or other technologically harmful material.
PRIVACY POLICY
At RalcoRZ Performance we are committed to protecting your privacy. RalcoRZ Performance recognises and respects the purchasers’ privacy and treats all personal information, that is, data that can be used to identify or contact a single person, as private. In order to purchase items from RalcoRZ Performance the purchaser must acknowledge that RalcoRZ Performance is required to collect personal information.
RalcoRZ Performance will not sell or rent any personal information to any third parties, however, information may need to be shared with others who are required to complete the purchase order, for example, freight and secure payment providers.
We use MailChimp as our marketing automation platform. By accepting these terms you acknowledge that the information you provide may be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.
PRIVACY & COOKIES
Like most interactive websites RalcoRZ Performance uses cookies in order to retrieve user information for each visit. Cookies are used in some areas of our website to enable functionality and ease of use for visitors. These technologies also help us to better understand user behaviour, tell us which parts of our website people have visited and facilitate and measure the effectiveness of advertising and web searches.
TERMS OF USE
All designs, text, graphics, photographs, logos and artwork are subject to copyright and are wholly owned by RalcoRZ Performance. No part of the site, or any content contained therein, may be used without prior written authorisation.
Copyright and other relevant intellectual property rights exist relating to the intellectual property of Ralco Performance. This includes, but is not limited to, intellectual property rights in respect of copyright, patents, trademarks, logos, design, concepts, product development, product, domain names, business or trade names and marketing. The purchaser will not use, copy or infringe upon RalcoRZ Performance intellectual property.
PARTNERS POLICY
Under no circumstances may you purchase and sell any RalcoRZ Performance goods to any marketplace, website or retailer without first receiving written authorisation from RalcoRZ Performance. Should not this term be breached, RalcoRZ Performance reserves the right to recover all items.
You may link to the RalcoRZ Performance website on the condition you do so in a way that is legal. It must be fair and not damage our reputation or in any way give disadvantage. RalcoRZ Performance reserve the right to request a link be removed at any time.
This website may contain links to other independent third party web sites. These linked sites are provided merely as a convenience. We do not monitor or review the content of other third party websites which are linked from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by RalcoRZ Performance and we should not be regarded as the publisher of such opinions or material. Your own independent judgment should be exercised regarding your interaction with these sites.
DELIVERY INFORMATION
All orders are subject to acceptance and availability, and items held in your shopping basket are not reserved and may be purchased by other customers. RalcoRZ Performance cannot guarantee and accepts no liability regarding the availability of stock or the time frame involved in delivering goods. A confirmation of your order will be sent to your email address. Please contact us immediately should you wish to make any changes to your order or if your order is required by a specific time.
RalcoRZ Performance will deliver to most USA and international addresses. You will receive an email confirming the dispatch of your order. It is the purchaser’s responsibility to provide, in writing, accurate address and delivery instructions. If the nominated courier is unable to complete the delivery due to incorrect delivery information being supplied a re-delivery fee may apply. This additional cost will be charged to the purchaser.
RalcoRZ Performance only use couriers with Proof of Delivery (PoD) technology. In the event the nominated courier is unable to deliver due to no one being available to sign and physically receive the parcel a re-delivery fee may apply; this additional cost will be charged to the purchaser. All risk will pass to the purchaser if arrangements have been made to circumvent the PoD process. Enquiries regarding delivery of goods must be directed to the carrier nominated at the time of ordering the goods.
To aid tracking parcels, RalcoRZ Performance will supply you with the consignment tracking number in your confirmation of dispatch email. Claims made for damage in transit or lost parcels can only be processed if the insurance option has been selected at the time of purchase of the goods.
Domestic Shipping – Estimated delivery time is 2 – 10 business days from date of dispatch.
International Shipping – Estimated delivery time is 10 – 30 business days from date of dispatch.
RalcoRZ Performance cannot accept responsibility for delays in delivery due to unforeseen circumstances, including but not limited to natural disaster, transport breakdown or strike.
RETURN POLICY
If you are not completely satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery. Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way). In the event of fitment, flaw or defect pictures may be necessary to complete your request.
The few exceptions for items that cannot be returned include: Items Marked “Non-Returnable” (clearly indicated on the product page before placing your order) All Wheel & Tire Packages
For orders delivered within the continental US where reason for return isn’t a result of a RalcoRZ Performance error, the cost of the initial shipping charge and a return fee will be deducted from your refund. A prepaid shipping label(s) will be provided. The flat fee for each item being returned can be found in the chart below: Retail cost of the item Per Item Return Fee:
From $0.00-$99.99 = $9.50
More than $100.00 = $15.50
Freight, international & non-continental US returns are accepted, however coordination of return shipping is the responsibility of the client. In the event an error is made by Ralco RZ Performance, a return shipping label will be provided.